Customer Service: Customer service was open Monday through Saturday from 11:00 AM until 10:00 PM EST.That wasn’t a deal-breaker for us, but it’s important to note that without 24/7 professional monitoring, we were the ones responsible for calling for help in the event of an emergency. There was no option for 24/7 monitoring from professionals. No Professional Monitoring: This is a system that we had to monitor completely on our own using the Lorex App.If we didn’t want to do the installation ourselves, it was our responsibility to hire a professional installer through a third party.
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No Required Monthly Fees: This was a huge pro for us, as we didn’t want to worry about long-term contracts or fees.